At Eaglnex, your privacy is fundamental to our operations. This Privacy Policy provides a comprehensive overview of how we handle your personal information when you use our software suite. We detail the specific data we collect, the measures we take to protect it, and your rights regarding your information. Please review this document carefully to understand our practices.
1. Overview
1.1 We have developed this Privacy Policy in accordance with applicable laws and regulations. In certain scenarios, our products and services require specific information to provide you with services. This Privacy Policy explains in detail our policies and measures regarding the collection, management, use, and protection of your personal information. This Privacy Policy applies to all information collected from or provided to our products or services.
1.2 Our products only store account information that you provide during registration, as well as necessary information associated with your account such as orders and support tickets, on our servers. When you use our desktop applications, we do not upload any of your files. All file processing is performed locally on your computer, not on our servers.
1.3 Data Controller: For the purposes of applicable data protection laws, we are the data controller responsible for your personal information. Our contact details can be found at the end of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you register as a user of our products, we collect information to provide you with personalized services, such as membership services. You understand and agree that when you register, log in to your account, or use our services, we will collect and record the personal information you provide, including:
Username
Password (stored in encrypted form)
Email address
This information is essential for you to access the services provided by our products.
2.2 Information Collected Automatically
When you use our services, we may automatically collect certain information, including:
Device information (device type, operating system, unique device identifiers)
Log information (access times, pages viewed, IP address, referring URL)
Usage data (features used, preferences, interaction with our services)
2.3 Cookies and Similar Technologies
We use cookies, tokens, and similar tracking technologies to recognize registered users, count users, and determine whether registered users are logged in. For more details, see Section 13 of this Privacy Policy.
2.4 Information from Third Parties
We may receive information about you from third parties, including:
Authentication services if you choose to log in through third-party platforms
Payment processors when you make purchases
Analytics providers
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Providing our services | Performance of contract |
| Account creation and management | Performance of contract |
| Customer support | Performance of contract / Legitimate interests |
| Service improvements and analytics | Legitimate interests |
| Marketing communications | Consent |
| Security and fraud prevention | Legitimate interests / Legal obligation |
| Legal compliance | Legal obligation |
4. How We Use Your Information
4.1 We use your personal information to provide you with better services and products in the following circumstances:
(a) As required by applicable laws and regulations.
(b) With your authorization and consent.
(c) As stipulated in this Privacy Policy and our User Agreement.
(d) To provide, maintain, and improve our services.
(e) To communicate with you about our services, including sending service-related notices.
(f) To personalize your experience and provide content and features relevant to you.
(g) To detect, investigate, and prevent fraudulent transactions and other illegal activities.
(h) To comply with legal obligations and protect our rights.
5. Information Sharing and Disclosure
5.1 We will not disclose your personal information to any third party without your permission, except in the following circumstances:
(a) Business Transfers: As our business continues to develop, we and our affiliates may engage in mergers, acquisitions, asset transfers, or similar transactions. Your personal information may be transferred as part of such transactions. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
(b) With Your Consent: When we have obtained authorization from you or your guardian.
(c) Legal Requirements: When required by judicial or administrative authorities through legal procedures.
(d) Legal Proceedings: When we initiate litigation or arbitration against users to protect our legitimate rights and interests.
(e) Contractual Obligations: As stipulated in the relevant service terms and User Agreement.
(f) Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:
Cloud hosting providers
Payment processors
Customer support services
Analytics providers
These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.
(g) Other Legal Situations: Other circumstances as stipulated by laws and regulations.
5.2 When we share your information with third parties, we require them to maintain confidentiality and implement appropriate security measures.
6. International Data Transfers
6.1 Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country.
6.2 If you are located in the EEA, UK, or Switzerland, we ensure that any transfer of your personal data to countries outside these regions is subject to appropriate safeguards, including:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Your explicit consent
6.3 You may request a copy of the safeguards we use for international transfers by contacting us.
7. Data Retention
7.1 We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
| Data Category | Retention Period |
|---|---|
| Account information | Until account deletion, plus any legally required retention period |
| Transaction records | As required by applicable tax and commercial laws (typically 5–7 years) |
| Support tickets | 3 years after resolution |
| Usage logs | 12 months |
| Marketing preferences | Until you withdraw consent |
7.2 When your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
8.1 After completing account registration, you can log in to your account to view or modify the personal information you have submitted to us.
8.2 Depending on your location, you may have the following rights regarding your personal information:
For All Users:
Access: Request access to your personal information
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information
Account Closure: Request closure and deletion of your account
Additional Rights for EEA/UK Users:
Data Portability: Request a copy of your data in a structured, machine-readable format
Restriction: Request restriction of processing of your personal information
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent
Lodge Complaint: Lodge a complaint with your local data protection authority
Additional Rights for California Users (CCPA):
Know: Request disclosure of the categories and specific pieces of personal information collected
Delete: Request deletion of personal information
Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
Non-Discrimination: Not be discriminated against for exercising your rights
8.3 To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR, 45 days for CCPA).
8.4 We may need to verify your identity before processing your request to protect your privacy and security.
9. Data Security
9.1 We will make every reasonable effort to protect your personal information. To prevent unauthorized access, copying, modification, transmission, loss, destruction, processing, or use of your personal information, we have implemented and will continue to implement the following measures:
(a) Encryption of personal information using appropriate methods and industry-standard protocols (e.g., TLS/SSL, AES-256).
(b) Password protection for personal information in appropriate locations.
(c) Access controls to restrict unauthorized access to personal information.
(d) Regular security assessments and penetration testing.
(e) Employee training on data protection and security practices.
(f) Incident response procedures to address potential data breaches.
9.2 Despite implementing the above reasonable and effective measures and complying with the standards required by relevant laws and regulations, we cannot guarantee the security of your personal information when transmitted through insecure channels. Therefore, you should take proactive measures to ensure the security of your personal information:
(a) Regularly change your account password.
(b) Do not disclose your account password or other personal information to others.
(c) Use strong, unique passwords for your account.
(d) Log out of your account when using shared devices.
9.3 Data Breach Notification: In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
10. Information Security Beyond Our Platform
You fully understand and agree that our personal information protection measures only apply to our platform. Once you leave our platform to browse or use other websites, services, and content resources, we have neither the ability nor the obligation to protect any personal information you submit on websites outside of our platform, regardless of whether you access those websites based on our links or guidance.
11. Protection of Sensitive Information
Certain user information may be considered sensitive personal information due to its special nature, such as your email address and password. Sensitive personal information receives stricter protection than other personal information. You agree to the processing of your sensitive personal information as described in this Privacy Policy.
12. Children's Privacy
12.1 Our products and services are not directed to children under the age of 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children under this age.
12.2 If you are a minor under the age of 18, you should ensure that you have obtained your guardian's consent before using our services. If you register an account with us, we will assume that you have obtained such consent.
12.3 If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete such information promptly.
12.4 If you believe we have collected information from a child under the applicable age, please contact us immediately.
13. Cookies and Tracking Technologies
13.1 Cookies and tokens help websites identify registered users, count user numbers, and determine whether registered users are logged in.
13.2 Types of Cookies We Use:
| Category | Description | Duration |
|---------------|--------------------------------------------|------------|
| Essential | Required for basic site functionality | Session |
| Authentication| Remember your login status | Persistent |
| Preferences | Remember your settings and preferences | Persistent |
| Analytics | Understand how you use our services | Persistent |
13.3 We commit that research on cookie and token information is only used for the purpose of improving services, product quality, and optimizing user experience. We will not share this information with any third party.
13.4 Managing Cookies: Most web browsers allow you to control cookies through their settings. However, if you disable certain cookies, some features of our services may not function properly.
13.5 Do Not Track: Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but we do not track you across third-party websites to provide targeted advertising.
14. Third-Party Links and Services
14.1 Our services may contain links to third-party websites, applications, or services that are not operated by us.
14.2 We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
15. Data Deletion
If you discover that we have collected or used your personal information in violation of laws, administrative regulations, or our agreement, you may contact us through our official channels to request deletion of your personal information. If you discover that the personal information we have collected or stored is incorrect, you may contact us through our official channels to request correction.
16. Account Deletion
You may apply to us for account deletion. After deletion, we will stop providing products or services to you and, at your request, delete your personal information, except as otherwise required by laws and regulations. Please note:
Account deletion is permanent and cannot be undone
Certain information may be retained as required by law
It may take up to 30 days to complete the deletion process
17. Changes to This Privacy Policy
17.1 We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or our practices. When we make material changes, we will:
Post the updated Privacy Policy on our website
Update the "Last Updated" date at the top of this Privacy Policy
Notify you by email or through our services before the changes become effective (for material changes)
17.2 If you do not agree with our modifications to this Privacy Policy, you have the right to stop using our products or services. If you continue to use our products or services after the changes become effective, you will be deemed to have accepted the modified Privacy Policy.
17.3 We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.